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What’s new for customer service teams in Dynamics CRM?
One of the major themes for the latest release of Microsoft Dynamics CRM is “unified services”, alongside productivity, intelligence and mobility. Microsoft have put …
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Out of site out of mind? Continuing the customer journey when peak season is over
For holiday park operators, we are nearing the time of year when thoughts and priorities turn from ensuring customers are kept happy on site …
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Using social engagement to gain customer insights for the holiday park industry
We have previously discussed the evolution of social media as a tool for business and how social media has altered customer behaviour which has …
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The importance of multi-channel customer service in the holiday park industry
The UK travel and hospitality industry is proving a success story in 2015, according to Visit Britain in Q1 2015 there was an increase …
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E-business | How the mobile device has altered consumer behaviour & expectations, the importance of monitoring your social media channels
“Mobile to overtake fixed Internet access by 2014” was the prediction in 2008 from Mary Meeker, an analyst at Kleiner Perkins Caufield Byers who reviews …
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Why is Social Media becoming important to businesses of today?
Over recent years, Social Media has become even more prominent, both in our daily lives and for businesses. People are beginning to rely on …
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Social media influence & waste management
One of the big influences on the growth of many forms of social media has been mobile technology; the growth of the smart phones …