,
Microsoft Dynamics CRM for Professional Services | Improve internal processes and fuel customer engagement with consistent experiences
Today’s digital world is progressively changing the way that clients interact with professional services firms. With customer service and customer experience beginning to overtake …
,
Customer engagement made easy for marketing in Dynamics CRM 2016
In the last of our series focussing on key users of the Spring wave of Microsoft Dynamics CRM; we move from customer service and …
,
Intuitive sales productivity with Dynamics CRM 2016
In the world of sales, it’s imperative that the “engine” keeps momentum, it’s all too easy for your commercial workforce to be too busy at …
,
Why should you upgrade to a CEM approach?
Customer Experience or Client Experience lays behind the success of TUNA (Tesla, Uber, Netflix, and Airbnb), who are themselves the successors of GAFA (Google, …
,
Marketing automation for Holiday Parks – Microsoft Dynamics Marketing 2016
It’s that’s time of year again, we are well and truly into the new year and although the weather is more wintery than ever. …
,
What’s new for customer service teams in Dynamics CRM?
One of the major themes for the latest release of Microsoft Dynamics CRM is “unified services”, alongside productivity, intelligence and mobility. Microsoft have put …
,
Microsoft Dynamics CRM 2016 | Driving business productivity through intelligent systems
Following the Microsoft product strategy – cloud first, mobile first – Microsoft Dynamics CRM 2016 is described as a system of intelligence with updates …
,
Increasing efficiencies within the events and hospitality industry with Dynamics CRM | Microsoft Future Decoded
Recently we attended “The Business Day” at Microsoft Future Decoded Conference. The day provided valuable insight into the future roadmap of Microsoft technology and …
,
Out of site out of mind? Continuing the customer journey when peak season is over
For holiday park operators, we are nearing the time of year when thoughts and priorities turn from ensuring customers are kept happy on site …
,
CRM for professional services to help deliver optimum customer experiences
Earlier this year, the Department for Business, Innovation and Skills published UK economy figures on GVA (“gross value added” – the measurement of the …