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Customer engagement made easy for marketing in Dynamics CRM 2016
In the last of our series focussing on key users of the Spring wave of Microsoft Dynamics CRM; we move from customer service and …
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Intuitive sales productivity with Dynamics CRM 2016
In the world of sales, it’s imperative that the “engine” keeps momentum, it’s all too easy for your commercial workforce to be too busy at …
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Machine learning in the service management industry | Microsoft Dynamics CRM 2016
In a previous blog we briefly discussed how a service management organisation can implement machine learning capabilities to increase customer satisfaction, through automating operations …
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System of intelligence | What does analytics mean for business management?
In the first of our predictive analytics blog pair, we discussed how machine learning can help give service management companies in particular a competitive …
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Marketing automation for Holiday Parks – Microsoft Dynamics Marketing 2016
It’s that’s time of year again, we are well and truly into the new year and although the weather is more wintery than ever. …
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Microsoft Dynamics CRM 2016 | Driving business productivity through intelligent systems
Following the Microsoft product strategy – cloud first, mobile first – Microsoft Dynamics CRM 2016 is described as a system of intelligence with updates …