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Evolving customer demands | Dynamics 365 for Customer Service
With the launch of Dynamics 365 Enterprise Edition today, which includes the business application Dynamics 365 for Customer Service, we’re taking a moment to …
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Self-service portals to drive customer engagement | Differentiate your business with Microsoft Dynamics CRM
Last year, Microsoft announced its acquisition of Parature, a leading provider of ‘cloud-based customer engagement solutions’. Translation – Microsoft gained the ability to offer …