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Communication is key for Professional Services’ success | Changing mindset and technology
Because a service organisation often operates in a competitive marketplace where an intangible service offering is the key to your unique selling point – …
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What’s new for customer service teams in Dynamics CRM?
One of the major themes for the latest release of Microsoft Dynamics CRM is “unified services”, alongside productivity, intelligence and mobility. Microsoft have put …
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CRM for professional services to help deliver optimum customer experiences
Earlier this year, the Department for Business, Innovation and Skills published UK economy figures on GVA (“gross value added” – the measurement of the …
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Migrating to a new CRM | What do you need to consider?
So your business has decided the time is right to migrate to a new CRM system. Perhaps you need new functionality; perhaps you’ve simply …
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The benefits of CRM software | What is a CRM strategy and how can it help your business?
Many companies across different industries have already adopted Customer Relationship Management (CRM), hoping to increase sales and build customer loyalty and retention. Yet many …
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Standing out from the rest of the channel with CRM software for IT partners
With the need for a competitive advantage continuing to grow for IT partners, it is becoming even more essential to have that something which …