Prodware at Connect conference | Research and compare field service and CRM software

Prodware are proud to be sponsoring Connect CRM and Connect FSM conferences on 22^nd February in London.  Hennik Research’s highly successful Connect conference series has run for many years offering the perfect opportunity for businesses to conduct their research and information gathering stage of an IT project; and these co-located events will focus on field service and CRM software requirements.

Within the Connect FSM conference sessions, Prodware will be speaking about the practical side of what it means to run a successful, modern field service management operation, as we are aware that organisations are hearing a lot about digital transformation.  But how can your business take advantage of what technology can offer?  Our practical session – “Making digital transformation pay in the real world” will cover the following key areas for Connect FSM attendees:

• What is digital transformation?
• Key challenges and focus for the field service management sector
• Building a business case for a modern field service toolkit
• The importance of engaging staff in your service management IT project
• Bringing together the field service process from start to finish in one app

Preparing a business case for field service and CRM software

If any of these areas are either falling short or simply not connecting with each other, and you realise you do need to improve your field service operation; what next?  Putting together a robust business case is key.  We have previously shared some thoughts on a business case for field service management, but we will also be diving into this with some useful takeaways at the conference.

One of these discussion points will be to be ready to identify risk.  Any change management project carries risk.  It is important to manage expectations in this area and be realistic at risk points throughout the project.  Don’t forget to highlight the risk of doing nothing too, so you present a balanced argument.  It is important to provide a full picture in order to achieve informed decision for long-term buy in. You must adopt the approach of continual iteration, both internally and externally.  This is why data analysis and business intelligence is so important; organisations must be prepared to test new models and strategies out but also be prepared to accept the need to change if outcomes do not work first time.  According to Accenture, de-risking is still of primary importance through a robust and strategic approach.

Delivering a successful field service and CRM software project with staff engagement

By making your business transformation process as easy for your workers to understand and engage with, the quicker your business will reach its goals. We will discuss these cornerstones of how to avoid complexity and dis-engagement in your teams, once you have won the investment for a modern FSM solution such as Microsoft Dynamics 365 for Field Service:

• Convenient
• Personal benefit
• Easy to use
• Familiar

We look forward to sharing more detail with you on 22^nd February in what promises to be a packed agenda.  If you are shortlisting or considering a field service and CRM software project review, you can register to attend the events via Hennik Research’s website. There will also be tweeting from the event, using the hashtags #ConnectFSM and #ConnectCRM so make sure you keep in touch.  In the meantime, equip yourself with more information via field service articles, FSM whitepapers and case study videos or contact Prodware.