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Microsoft Dynamics 365

Microsoft Dynamics 365 combines ERP and CRM into a single cloud offering with specific apps for each key business process – such as Finance, Sales, Customer Service, Field Service, Operations, Marketing etc.

Power BI, Powerapps, Microsoft Flow and Microsoft Azure composite applications will also be provided by Microsoft partners such as Prodware, to extend the functionality for built-in business insights, workflow and data interrogation.

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We have blogged previously about the release of Microsoft Dynamics AX (7) (Dynamics 365 for Finance and Operations).  Microsoft Dynamics AX enables enterprise to make …

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Microsoft recently announced the public preview of Project Madeira, a business management solution built on the Microsoft Dynamics ERP platform, with integrated Office 365 …

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In an article published in the Harvard Business Review, Cyril Bouquet, a professor at IMD Lausanne University, explains the resistance to change through the …

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In the last of our series focussing on key users of the Spring wave of Microsoft Dynamics CRM; we move from customer service and …

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Customer expectations are continually shaped by everyday experiences, customers expect immediate responses and on-demand self-service touch points. Building relationships and sustaining a distinct brand …

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In the world of sales, it’s imperative that the “engine” keeps momentum, it’s all too easy for your commercial workforce to be too busy at …

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Customer Experience or Client Experience lays behind the success of TUNA (Tesla, Uber, Netflix, and Airbnb), who are themselves the successors of GAFA (Google, …

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In a previous blog we briefly discussed how a service management organisation can implement machine learning capabilities to increase customer satisfaction, through automating operations …

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