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Microsoft Dynamics 365

Microsoft Dynamics 365 combines ERP and CRM into a single cloud offering with specific apps for each key business process – such as Finance, Sales, Customer Service, Field Service, Operations, Marketing etc.

Power BI, Powerapps, Microsoft Flow and Microsoft Azure composite applications will also be provided by Microsoft partners such as Prodware, to extend the functionality for built-in business insights, workflow and data interrogation.

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We have previous blogged about Dynamics 365 for Customer Service and how field service operators can drive customer experience and productivity with Dynamics 365 …

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Before you make your business case for a field service management solution, it’s important to equip yourself with the latest technology information and trends …

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It may seem surprising, but engineers are often your best sales people. Business often thinks that field service is just a cost item. A necessary …

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With the launch of Dynamics 365 Enterprise Edition today, which includes the business application Dynamics 365 for Customer Service, we’re taking a moment to …

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For distribution and field service organisations, customer care is often the area where you can set yourself apart from your competition. When businesses are …

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In an exclusive interview, Constellation Research Founder, Ray Wang warns “Digital Darwinism is unkind to those who wait…”, following this, Wang listed the five …

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In the digital transformation era, leaders are reviewing their businesses in depth; including the IT infrastructure and the entire business model, and often with …

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The concept of Dynamics CRM gamification is to drive sales and service performance and to encourage user adoption of CRM itself as a business …

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At the Microsoft Worldwide Partner Conference earlier in July, Microsoft announced the forthcoming release of Dynamics 365, the long awaited business solution (working title of …

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Today’s digital world is progressively changing the way that clients interact with professional services firms. With customer service and customer experience beginning to overtake …

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