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Microsoft Dynamics CRM

Microsoft Dynamics CRM is a customer relationship management system which develops business processes such as marketing, sales, and service delivery by aiding organisational efficiency, providing social insights, business intelligence, and productivity. Microsoft Dynamics CRM can be deployed in the cloud, on-premise, or as a hybrid combination.
Our CRM blogs look at challenges faced by sales, marketing and service teams and consider how the right customer relationship management technology can support business ambition.

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Today’s digital world is progressively changing the way that clients interact with professional services firms. With customer service and customer experience beginning to overtake …

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In the last of our series focussing on key users of the Spring wave of Microsoft Dynamics CRM; we move from customer service and …

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Customer expectations are continually shaped by everyday experiences, customers expect immediate responses and on-demand self-service touch points. Building relationships and sustaining a distinct brand …

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In the world of sales, it’s imperative that the “engine” keeps momentum, it’s all too easy for your commercial workforce to be too busy at …

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Customer Experience or Client Experience lays behind the success of TUNA (Tesla, Uber, Netflix, and Airbnb), who are themselves the successors of GAFA (Google, …

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In a previous blog we briefly discussed how a service management organisation can implement machine learning capabilities to increase customer satisfaction, through automating operations …

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Following the Microsoft product strategy – cloud first, mobile first – Microsoft Dynamics CRM 2016 is described as a system of intelligence with updates …

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Microsoft Convergence 2015 EMEA returned to Barcelona this year for the third time, the event focused on the theme of digital transformation. Satya Nadella, …

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