Our service management blogs discuss the current challenges and issues affecting the sector, including excelling at customer service, proactive service provision, predictive maintenance, competitive landscape and efficient scheduling.
Research agency Gartner predicted that by 2017, half of all employees will use their own (mobile) device in office. Bring Your Own Device (BYOD) …
As buying behaviour evolves so does the traditional supply chain network, with lines blurred between traditional distribution and purchasing points. Not just in manufacturers …
Prodware are proud to be sponsoring Connect CRM and Connect FSM conferences on 22nd February in London. Hennik Research’s highly successful Connect conference series …
As a field service dispatcher managing engineer’s schedules, it is vital to have access to real time information at your fingertips, as well as …
Before you make your business case for a field service management solution, it’s important to equip yourself with the latest technology information and trends …
It may seem surprising, but engineers are often your best sales people. Business often thinks that field service is just a cost item. A necessary …
For distribution and field service organisations, customer care is often the area where you can set yourself apart from your competition. When businesses are …
Faster and more effective, reducing incidents, predictive maintenance, saving resources, more satisfied customers, service contract renewals … You know all the advantages of a …
In a previous blog we briefly discussed how a service management organisation can implement machine learning capabilities to increase customer satisfaction, through automating operations …
Technology has always moved fast but in the last ten years, the succession from theory to reality has moved on at a pace. Areas …
