It’s that’s time of year again, we are well and truly into the new year and although the weather is more wintery than ever. Customer’s minds are most definitely thinking of summer and securing that all important break. As a holiday park operator, how can you make sure you get noticed and more importantly stick in people’s minds?
Microsoft Dynamics Marketing 2016 has several new features which will help you stand out from the crowd, here are just some of the features released in the most recent preview:
A summary of the new features of Microsoft Dynamics Marketing 2016
We have previously discussed how mobile is changing people’s buying habits, with more and more people conducting research online before purchasing, in the 2016 release of MDM, users can benefit from cross-channel campaign creation and SMS blasts with rich reporting, through detailed KPIs. This, combined with Microsoft Dynamics CRM will allow holiday park operators to set up nurture campaigns to promote return custom. SMS blasts are now available in several languages allowing you to reach a wider audience. Duplicate detection for mobile phone numbers is a new feature, to enhance support for mobile marketing and enable you to better apply your quota and avoid spamming prospects.
By using broader searcher terms for your workflows and alerts, users can better manage the customer relationship in more detail. For example, “Alert me when Customer A clicks any email message,” or “Alert me when any contact submits the Holiday Calendar Newsletter Signup landing page.”
You can now edit the destination of any or all URLs included in your marketing emails—even after they have been sent and delivered. You can now open any delivered email message in Dynamics Marketing to view a list of links it includes, and even edit the URLs they redirect to. This is especially useful for managing time-bound or quantity bound offers and voucher codes during peak holiday periods or for when you have simply made a mistake.
Other improvements include the ability to view HTML code using the editor, and new image management features. Browser compatibility has been enhanced using HTML5 allowing for greater compatibility for recipients meaning you can reach a wider audience with your communications.
Improved connections for Microsoft Dynamics Marketing and Microsoft Dynamics CRM
Letting your sales and marketing teams collaborate more effectively while generating, nurturing, qualifying, and closing leads as well as managing existing customer relationships is vital to the holiday park industry, particularly for multiple park operators who need consistent messaging. Read our previous blog to find out more about increasing efficiencies within the events and hospitality industry with Microsoft Dynamics CRM.
Microsoft Dynamics Marketing 2016 introduces improvements in synchronisation allowing you to visual monitor progress between applications. Microsoft Dynamics Marketing, Microsoft Dynamics CRM and Microsoft Social Engagement are members of a suite of integrated products designed to support sales and marketing departments. For more information download our white paper Collaboration in the 21st century | How technology can support the modern workforce, visit our website or contact us.