The blurring of lines in technology procurement and maintenance between IT, finance and Lines of Business (LoBs) has started to become second nature over the last few years. What lays behind this shift in change management projects and how can CIOs ensure their role remains pivotal going forward?
As the possibilities and rate of change within business and personal technology has increased within this “digital transformation” era, organisations are adapting to a more collaborative approach. With experience, businesses are now avoiding the pitfalls of either IT putting in place systems that users fail to adopt or didn’t ask for; or indeed LoBs who buy business apps for their team which don’t integrate with other systems, are difficult to maintain or don’t follow IT security protocols.
What are the key drivers in the shift in technology procurement and maintenance?
A major influence has been the rise of cloud business applications, shifting the budgetary control onto capex rather than opex lines which are more likely to be held by a business line leader.
As a result of this low barrier of entry, there has been a surge in the choice available of open-source applications. This proliferation of apps, whilst being able to do the task in hand, means that the risk to IT security increases, in addition to being more difficult to manage.
Marketing teams are an example of this, increasingly tech-savvy; they may use one app to send email marketing campaigns, one system to store customer data that they share with customer service and sales plus another app to manage their social media presence. Not only is this a headache for IT, but it is also an administrative burden for the marketers as they spend time importing and exporting information and of course fail to have a joined up view of the customer.
So the door has been opened for LoBs and their teams in terms of what functionality is possible to help them do their job, but the accompanying issues result in this new approach.
The role of the modern CIO
… is to both facilitate and to strategically lead the technology adoption throughout the business, ensuring the LoBs have the right tools at their disposal in order to be productive, collaborate and informed.
The most successful change management projects include shared responsibilities across key stakeholders throughout the process of requirements gathering, budgeting, shortlisting and selection. At the heart of this collaboration is an understanding and respect of one another’s skill sets and knowledge.
With all department heads working together, the wider needs of the business – growth, innovation and profitability – are brought to the forefront. The result is a joined up business system that drives collaboration from the top down.
App-based business management software such as Microsoft Dynamics 365 provide best-of-breed functionality to C-suite executives AND infrastructure security for stretched IT teams. Speak to Prodware about your change management project and how we can help with technology procurement and maintenance.