The most popular...

Cybersecurity – a Company’s Immune System

An immune system protects one’s body from outside invaders. In a way we can consider that a company is a “body.” Having been...

Data shake-up call: wake up and smell the “value” 

The emergence of a new generation of data management and analytics tools enables organizations to uncover, predict and measure the impact of...

“Corporate Culture,”…did you say culture?

"Today's fast-paced digitally driven environment, the unprecedented context of these past two years, and the challenges facing companies when it comes to...

Customer Experience: when markets change organizations from within

"One must listen if one wishes to be listened to," wrote the French moralist François de La Rochefoucauld, a reminder that is...

CX is Your Best Bet in this all VUCA World

VUCA short for Volatility, Uncertainty, Complexity and Ambiguity. In other words, it is total disruption mayhem out there - the world of...

Low Code, Power Steering your Business Forward

Often enough, low-code is thought of as a kind of "low-cost" software code. And yet, it is a software development approach that...

Sectors

Customer Experience: when markets change organizations from within

"One must listen if one wishes to be listened to," wrote the French moralist François de La Rochefoucauld, a reminder that is...

CX is Your Best Bet in this all VUCA World

VUCA short for Volatility, Uncertainty, Complexity and Ambiguity. In other words, it is total disruption mayhem out there - the world of...

ITSM Maturity stage 5 – Improvement and Innovation – essential ingredients of the strategic service partner

In previous articles exploring the IT Service Management Maturity curve, I have set out stages 1-4 where an IT Service provider has...

ITSM Maturity stage 4 – Achieving complete service alignment and a deeper customer-centric strategy

Welcome to the next stage of the IT Service Management maturity curve – where the IT service provider shifts focus from just...

ITSM Maturity Stage 3 – Service Fulfilment becomes more organized and customer-centric

If you’ve been following my current blog series about the IT Service Management maturity curve as a way to set your IT...

Innovation

Customer Experience: when markets change organizations from within

"One must listen if one wishes to be listened to," wrote the French moralist François de La Rochefoucauld, a reminder that is...

CX is Your Best Bet in this all VUCA World

VUCA short for Volatility, Uncertainty, Complexity and Ambiguity. In other words, it is total disruption mayhem out there - the world of...

Low Code, Power Steering your Business Forward

Often enough, low-code is thought of as a kind of "low-cost" software code. And yet, it is a software development approach that...

What’s hot: New features in Microsoft Dynamics 365 Business Central 2022 Wave 1

As with every Spring, in April, Microsoft introduced a new major release of Business Central: aka Business Central 2022 wave 1 (or...

ITSM Maturity stage 5 – Improvement and Innovation – essential ingredients of the strategic service partner

In previous articles exploring the IT Service Management Maturity curve, I have set out stages 1-4 where an IT Service provider has...

Microsoft Ecosystem

What’s hot: New features in Microsoft Dynamics 365 Business Central 2022 Wave 1

As with every Spring, in April, Microsoft introduced a new major release of Business Central: aka Business Central 2022 wave 1 (or...

What’s hot in Microsoft Dynamics 365 Finance and Supply Chain Management apps | Vendor Invoice OCR functionality

Dematerialization (and going paperless) is a strategic subject for all companies, to increase speed, accuracy and to reduce the materials needed to...

Collaborating More Efficiently with your ERP

At first glance, an ERP solution automatically rhymes with “authentic collaboration tool.” But when taking a closer look, it just so happens...

How semi-process manufacturing can start to embrace Industry 4.0 by focussing on processes and structure

In their recent study, according to Gartner, 74% of manufacturers that believe smart manufacturing will increase competitiveness are redesigning their manufacturing organizations....

What’s hot in Microsoft Dynamics 365 Finance and Supply Chain Management apps | Landed Cost functionality

The recent release in March this year from Microsoft for Dynamics 365 Finance and Dynamics 365 Supply Chain Management will make the...

HR

“Corporate Culture,”…did you say culture?

"Today's fast-paced digitally driven environment, the unprecedented context of these past two years, and the challenges facing companies when it comes to...

The Theory of Attraction Applied to Hiring

For a long time, hiring was essentially about filling vacant positions, regardless of the values of the job applicants. This idea that...

Are We Working Toward an Emotion-based Workplace?

Column: The pandemic and the changes at the workplace that came with it clearly underscore the need for a new kind of business...

Distribution

Customer Experience: when markets change organizations from within

"One must listen if one wishes to be listened to," wrote the French moralist François de La Rochefoucauld, a reminder that is...

CX is Your Best Bet in this all VUCA World

VUCA short for Volatility, Uncertainty, Complexity and Ambiguity. In other words, it is total disruption mayhem out there - the world of...

ERP

Collaborating More Efficiently with your ERP

At first glance, an ERP solution automatically rhymes with “authentic collaboration tool.” But when taking a closer look, it just so happens...