For any size business, customers are the lifeblood of the company. These blogs look at how companies can efficiently provide their customers with the best personal experience and how visibility throughout the customer journey can benefit the sales, marketing and customer service team.
We have discussed the synergies between evolving customer needs and emerging technologies in modern customer service in our Dynamics 365 for Customer Service blog; …
Prodware are proud to be sponsoring Connect CRM and Connect FSM conferences on 22nd February in London. Hennik Research’s highly successful Connect conference series …
According to this B2B Marketing customer feedback article: “Not winning a client does NOT equal losing a client. Losing a client is flat-out severing …
We have previously blogged about the importance of multi-channel customer service and how consistent experiences across all channels leads to higher customer satisfaction. With …
With the launch of Dynamics 365 Enterprise Edition today, which includes the business application Dynamics 365 for Customer Service, we’re taking a moment to …
Today’s digital world is progressively changing the way that clients interact with professional services firms. With customer service and customer experience beginning to overtake …
One of the major themes for the latest release of Microsoft Dynamics CRM is “unified services”, alongside productivity, intelligence and mobility. Microsoft have put …
Recently we attended “The Business Day” at Microsoft Future Decoded Conference. The day provided valuable insight into the future roadmap of Microsoft technology and …
For holiday park operators, we are nearing the time of year when thoughts and priorities turn from ensuring customers are kept happy on site …
The UK travel and hospitality industry is proving a success story in 2015, according to Visit Britain in Q1 2015 there was an increase …
