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Microsoft Dynamics CRM

Microsoft Dynamics CRM is a customer relationship management system which develops business processes such as marketing, sales, and service delivery by aiding organisational efficiency, providing social insights, business intelligence, and productivity. Microsoft Dynamics CRM can be deployed in the cloud, on-premise, or as a hybrid combination.
Our CRM blogs look at challenges faced by sales, marketing and service teams and consider how the right customer relationship management technology can support business ambition.

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Every organisation faces constant pressure to do more with less. How much time is spent filtering through messages for the few notifications that matter? …

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Prodware are proud to be sponsoring Connect CRM and Connect FSM conferences on 22nd February in London.  Hennik Research’s highly successful Connect conference series …

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According to this B2B Marketing customer feedback article:  “Not winning a client does NOT equal losing a client. Losing a client is flat-out severing …

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We have previous blogged about Dynamics 365 for Customer Service and how field service operators can drive customer experience and productivity with Dynamics 365 …

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It may seem surprising, but engineers are often your best sales people. Business often thinks that field service is just a cost item. A necessary …

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With the launch of Dynamics 365 Enterprise Edition today, which includes the business application Dynamics 365 for Customer Service, we’re taking a moment to …

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For distribution and field service organisations, customer care is often the area where you can set yourself apart from your competition. When businesses are …

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The concept of Dynamics CRM gamification is to drive sales and service performance and to encourage user adoption of CRM itself as a business …

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At the Microsoft Worldwide Partner Conference earlier in July, Microsoft announced the forthcoming release of Dynamics 365, the long awaited business solution (working title of …

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Today’s digital world is progressively changing the way that clients interact with professional services firms. With customer service and customer experience beginning to overtake …

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