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Professional & IT Services

Our Professional Services blogs regularly discuss the common issues and challenges affecting the various sectors that fall within this industry, including resource management, profit margins, cash flow management, project management and increased competition.

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In a 2017 benchmarking report by SPI Research published at the beginning of this year, industry growth was put at 9%, the first time it …

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According to SPI Research analysis for Microsoft based on the “2016 Services Industry Maturity Benchmark” study  there were three main statistics that illustrate current …

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We have previously highlighted the enhanced functionalities in the current Microsoft Dynamics NAV 2017,  such as financial reporting and deeper Outlook integration for email, …

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It was an interesting day spent at the British Chambers of Commerce Global Business Network Live event this week, the theme was “learn, support, …

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In professional services organisations employees drive the success of the business. Studies show that replacing a key person (defined here as someone whose departure …

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Today’s digital world is progressively changing the way that clients interact with professional services firms. With customer service and customer experience beginning to overtake …

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Customer expectations are continually shaped by everyday experiences, customers expect immediate responses and on-demand self-service touch points. Building relationships and sustaining a distinct brand …

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Research from the Project Management Institute (PMI) has shown that “…fewer than two-thirds of projects meet their goals and business intent (success rates have …

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Because a service organisation often operates in a competitive marketplace where an intangible service offering is the key to your unique selling point – …

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Professional Services organisations (PSOs) live and breathe by healthy margins, a balanced billable workforce, sustained cash flow and the ability to secure predictable and …

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